Archive for the ‘SMO’ Category

Reputation Management Using Social Networking

Monday, August 10th, 2009

Your social networking reputation is important, because it’s going to become much more significant in the coming years.

The most important aspect of social networking at this stage is reputation management. Learn to maintain a professional presence at all times.

Your online presence is one thing, but your reputation has now gone online also, whether you’re present or not. You can use social networking to monitor your online reputation using various tools and social networking sites to search for your company name.

Reputation management is very important online. Even one unhappy customer has the power to take your entire business down using sites like Rip off report, or by creating a fake online presence that pretends to be you or your company.

An effective method of controlling your online reputation is in the search engine result pages. Create social profiles on all the major social networking sites. As these sites already have a powerful authority on the internet, it is not so difficult to improve your profile’s ranking in the search engines. Your presence on these social networking sites will then help to push the bad links down in the search engine rankings.

Of course, developing presence on these sites also gives you the added benefits of more online exposure and control over your reputation in more places.

Once you have accounts set up on the major social networking sites, ensure that you manage them effectively. Develop a complete profile including company information, use your logo as an avatar, and tailor the design of your profile to match your corporate image. Use as much of your company information as possible and use relevant keywords in your profile to help search engines find it more easily.

The next step is to use the profiles. Participate in the community in order to improve your credibility. Remember to maintain a professional presence at all times – simply – love everyone!

While using your profile, you will be able to share links that will help build traffic (providing you don’t overuse this) and also help generate traffic for your site simply by having an active presence. Join groups, comment on other people’s profiles, and return messages wherever possible.

Now you have a powerful online social networking presence, ensure you keep monitoring it. Keep an eye out for negative commentary regarding your brand and be ready to deal with it. Your social networking presence can be a powerful way to maintain your online reputation.

Using Social Networking to Connect with Prospects and Customers

Monday, August 10th, 2009

What is Social Networking

Social networking is a way of connecting with people. It began with friends, then it was people with similar interests. More recently, this has taken on a more business orientated function. People connect with businesses. They can get the latest news from their favorite websites, as well as share interesting online material with their new-found friends. It has become not only a way to keep in touch with customers, but also a way to let the customer help out with the marketing.

Social Networking is Growing

Less than a few years ago, most forms of social networking were being banned from workplaces. The astute among us did warn that this was a little like banning email – that it was counter productive and not forward thinking. While it has yet to reach the functional potential of email, social networking plays a different role, and is starting to become important in its own ways.

Content is King – Again

So now, viral material has become more important than ever. Sites like Digg and StumbleUpon give users their chance to vote on what they like, putting more emphasis on the content providers to create stuff with more value. On top of this, Facebook has become the fourth largest website in the world, and is many people’s most significant interaction with the internet. To ignore this in today’s world is commercial suicide.

The Facebook Edge

A Facebook presence is only just beginning to become imperative. Up until now, people have shared material on Facebook without the help of the businesses in question. However, it is now becoming increasing important to establish a Facebook presence. With the aid of Facebook’s new “Pages” feature, your company can send updates directly to users’ home pages.

The Alternative Social Networks

Of course, there are other sites such as MySpace and Bebo that share a large percentage of this similar market, and these shouldn’t be ignored. When addressing these alternative networks however, it is important to understand that their demographics can often differ significantly from that of Facebook. Their way of doing things is different. Discover the nuances between the different social networking sites in order to achieve success.

Learn to use all the different social networking sites to build up a strong and trusted relationship with your customers, and it can pay dividends in increasing both brand awareness and customer loyalty.